Sufra Memberships Now Available

Get exclusive discounts on our limited edition series of food and culture experiences

Sufra Membership – Terms and Conditions

All Terms and Conditions apply without exclusion, once you have purchased the Sufra membership(s) for yourself and/or your companions (herein referred to as you), provided by Frying Pan Tourism Guidance Services L.L.C. (herein referred to as Company, we, us, and our.)

  • Membership is on a rolling basis and always begins on the 1st of the next month; e.g. if you purchase the membership on October 15th, 2018, you become a Sufra member from November 1st, 2018.  In this case, your membership will expire on October 31st, 2019.
  • Once purchased, your membership cannot be frozen, transferred to any other person/ date, or refunded for any reason.
  • All private member booking links and member discount codes shared with you should be kept confidential and used only by you, as per the terms stated when we share the code with you.
    • We reserve the right to revoke membership privileges, without any recourse to refund, in case of misuse or sharing of member-only booking and discount information.
  • Your 10% discount code on our signature walks applies only to the publicly listed Middle Eastern Food Pilgrimage, Little India on a Plate and Old Dubai Souks and Food Walk tours. It is only applicable for bookings paid for during the duration of your membership, and may be used to book yourself or your companions/guests as long as the booking is under your name.
  • Ticket Purchases for Sufra Experiences:
    • Tickets are sold on a first-come, first-serve basis.
      • For any Sufra Experience, you may book multiple tickets either during your exclusive members-only booking window or thereafter. However you may use the Sufra monthly discount code only once for your ticket purchases for that specific Experience. We reserve the right to cancel and refund any tickets reserved using a Sufra members-only discount for non-members.
      • While we will provide an exclusive 1-week window for Sufra members to book, any member may reserve multiple tickets under their name and hence, we cannot guarantee ticket availability for any member.
    • Our regular tour terms and conditions apply for all individual experiences and events that you may book under the Sufra programme. Please read them carefully here.
    • Change Policies:
      • Cancellation policy
        • 75% refund if 30 days or more before experience date
        • 50% refund if 14 to 29 days before experience date
        • 25% refund if 4 to 13 days before experience date
        • 0% refund if 1 to 3 days before experience date
      • Rescheduling policy
        • A gift certificate will be issued for the ticket amount (VAT included but ticket fees are non-refundable) if your request is received 7 days or more before the Sufra Experience. The gift certificate will be valid for 2 months from the date it was generated.
        • No gift certificate will be issued if request is received less than 7 days before the experience.