Our walking tours are currently not operating but we’ve got other fun ways to stay engaged. Please read our update on COVID-19 here.

Sufra Membership – Terms and Conditions

All Terms and Conditions apply without exclusion, once you have purchased the Sufra membership(s) for yourself and/or your companions (herein referred to as “you”), provided by Frying Pan Tourism Guidance Services L.L.C. (herein referred to as “Company”, “we”, “us”, and “our”.)

  • Membership is on a rolling basis and always begins on the 1st of the next month; e.g. if you purchase the membership on October 15th, 2018, you become a Sufra member from November 1st, 2018.  In this case, your membership will expire on October 31st, 2019.
  • Once purchased, your membership cannot be frozen, transferred to any other person/ date, or refunded for any reason.
  • All private member booking links and member discount codes shared with you should be kept confidential and used only by you, as per the terms stated when we share the code with you.
    • We reserve the right to revoke membership privileges, without any recourse to refund, in case of misuse or sharing of member-only booking and discount information.
  • Your 10% discount code on our signature walks applies only to the publicly listed Middle Eastern Food Pilgrimage, Little India on a Plate and Old Dubai Souks and Food Walk tours. It is only applicable for bookings paid for during the duration of your membership and may be used to book yourself or your companions/guests as long as the booking is under your name.
  • Ticket Purchases for Sufra Experiences:
    • Tickets are sold on a first-come, first-serve basis.
      • For any Sufra Experience, you may book multiple tickets either during your exclusive members-only booking window or thereafter. However, you may use the Sufra monthly discount code only once for your ticket purchases for that specific Experience. We reserve the right to cancel and refund any tickets reserved using a Sufra members-only discount for non-members.
      • While we will provide an exclusive 1-week window for Sufra members to book, any member may reserve multiple tickets under their name and hence, we cannot guarantee ticket availability for any member.
    • Our regular tour terms and conditions apply for all individual experiences and events that you may book under the Sufra programme. Please read them carefully here.
    • Change Policies:
      • Cancellation policy
        • 75% refund if 30 days or more before experience date
        • 50% refund if 14 to 29 days before experience date
        • 25% refund if 4 to 13 days before experience date
        • 0% refund if 1 to 3 days before experience date
      • Rescheduling policy
        • A gift certificate will be issued for the ticket amount (VAT included but ticket fees are non-refundable) if your request is received 7 days or more before the Sufra Experience. The gift certificate will be valid for 2 months from the date it was generated.
        • No gift certificate will be issued if the request is received less than 7 days before the experience.

With the purchase of a membership you consent and agree to the following Release Agreement:

  • You, hereby, consent to the use of your name, photograph, voice, performance and/or likeness, in whole or in part, by Frying Pan Tourism Guidance Services L.L.C. and its successors and assigns for purposes of advertising and/or trade in any and all media, throughout the world in perpetuity, without restriction as to frequency or duration of usage. Such uses shall include but are not limited to illustrations, bulletins, exhibitions, videos, reprints, reproductions, publications, advertisements and any promotional or educational materials in any medium now known or later developed, including the Internet. You, hereby, waive any claim or royalty, right, remuneration or compensation in any form for said use.
  • You understand that you have no right, title or interest to the photographs and materials and that Frying Pan Tourism Guidance Services L.L.C. shall have a license in perpetuity to use any and all photographs and materials (and all rights therein, including the copyright) produced pursuant to this agreement. You further agree, subject to the provisions above, that Frying Pan Tourism Guidance Services L.L.C. may use your name, photograph, voice, performance and/or likeness in any manner. You, hereby, release Frying Pan Tourism Guidance Services L.L.C. and its assigns from any and all claims which arise out of or are in any way connected with such use.
  • You, hereby, warrant and represent that you are at least 18 years of age* and have the full right to contract in your own name with respect to the matters stated above.
  • *If the membership is purchased for an individual under 18 years of age their respective legal guardian consents and agrees to have read the above release agreement and is fully familiar with the contents thereof and hereby, grants their permission and consent to all of the foregoing on behalf of the individual.